> little FAQs that tell you nothing useful. At first it seems like they'd finally clarify exactly how to address the problem: "Understanding ... suspension" -

> little FAQs that tell you nothing useful. At first it seems like they'd finally clarify exactly how to address the problem: "Understanding ... suspension" - "Oh! Finally, I'll get my answers", but then manage to do none of that. At least they use a nice and friendly conversational style so the user feels a temporary comfort before being told to go fuck themselves. It is a very good example of PR and corporate-speak. They were criticized for not addressing the problem before. So they've managed to address the problem ... but without really addressing is. Now I guess they probably meant to say "we don't want to disclose how to prove your innocence because then fraudsters would figure out how to game that". For example, I would have probably just told customers that, and maybe apologized. Or you know, maybe hired some more customer support people to handle individual cases. But that's why I don't do corporate PR and just write code instead.