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People with bad experiences are usually the loudest. I don't think Razer would continue to be in business if problems were commonplace. I suggest going to your
by danjoc 10y ago
People with bad experiences are usually the loudest. I don't think Razer would continue to be in business if problems were commonplace. I suggest going to your local Microsoft Store or Fry's Electronics if you have one near you. Both carry Razer laptops. You can see one, buy one, and if necessary, return one, all in one place. Brick and mortar. Good stuff. At least that way you get to see one before you make the big decision.
- thaumaturgy 10y agoSure. I try to make a judgement call on the nature of the complaint and the person complaining too. Some people have unreasonable expectations from a company or product. But in this case, we're on HN, and the person is describing both firmware issues and customer service issues and they're being specific enough that their complaint has credibility. In the same way that people vote with their money on issues that are important to them, like sustainability or social matters, I entirely avoid companies with nonexistent customer service. Dell doesn't have a perfect track record, I've had some infuriating experiences with them, but at least they pay people to answer the phone and with some effort you can usually get an issue resolved. If I find out ahead of time that a particular company doesn't provide any customer service whatsoever, or the only way to contact them is on Twitter or to write a scathing blog post and submit everywhere, I will try not to do any business with them. I also have a 1/10 rule, which I tried to adhere to while running my own business: for every one customer complaint you hear about, there are at least 9 other dissatisfied customers that didn't make their complaints known.
- danjoc 10y agoI certainly don't want to put you off of buying a Dell. Props to them for shipping hardware with Linux pre-installed. I have no experience with them, but I would seriously consider what they have to offer when shopping as well.
- AlphaSite 10y agoI can back up this claim of Razer appalling customer support. They just flat out don't care.
- maxsilver 10y ago> People with bad experiences are usually the loudest. I don't think Razer would continue to be in business if problems were commonplace Sometimes that's true, but I don't think that's a fair assessment of the issues being presented here. These aren't some one-off bad units, Razer sells a couple products with fundamental design flaws that effect 100% of units shipped. It's like telling Ford Pinto owners "Ford wouldn't be in business if their cars exploded"
- danjoc 10y agoAs far as I can tell, nothing you've mentioned applies to people running Linux on a Razer Blade, Stealth, or Pro, which is the topic here. If that is the case, please make a specific point about it. The Razer Core was not mentioned for Linux support at all. My personal experience is that Razer hardware is glorious. Better than Apple. I have not needed to deal with support. It just works.
- bitexploder 10y agoI agree with what you said, but would like to add that Razer in my experience has been bad two. I bought a keyboard. It developed a defect and damaged the motherboard on two laptops. I won't be plugging it into a third. Their mouse software can't even be /configured/ on Windows without a login to their cloud goo. No more Razer for me.
- mathnode 10y agoI think it's because gamers have lower expectations than people used to the quality of other laptops.