> They have to replace them themselves as well. It happens. I've done field replacements on Dell laptops for DOA components for non-technical friends, most rec

> They have to replace them themselves as well. It happens. I've done field replacements on Dell laptops for DOA components for non-technical friends, most recently a dvd drive and previously a keyboard. Dell shipped the components and I swapped them out for exchange. Dell quoted moderately long (over a week) round trip if it went to a service center but my friends wouldn't have attempted it themselves.