It's very possible you're missing the point, unless the users are spamming you guys, which, in that case, would be your fault for not wisely selecting a private

It's very possible you're missing the point, unless the users are spamming you guys, which, in that case, would be your fault for not wisely selecting a private beta. What do you mean by bad feedback? In most cases, "bad feedback" occurs when startups disagree with their users. "You'll see," they say. Well, you know how that story ends.