I had a pretty crappy experience buying from them in 2007. At that time I think they were just getting started, so I chalked it up to "beginner's mistake", but

I had a pretty crappy experience buying from them in 2007. At that time I think they were just getting started, so I chalked it up to "beginner's mistake", but it seems like these problems persist. My data-point, as best I can recall: - ordered a serval laptop - long delays with minimal communication - laptop arrived and motherboard died within a few days After sending it back for repairs and haggling over the warrantee (DHL damaged the case, so they didn't want to pay for the motherboard initially), I got the thing replaced and it ran smoothly for many years. EDIT: to be clear, I was ultimately happy with the device itself -- it finally died in 2013. It's rather the shipping/service/etc that was disappointing, though I've seen much worse.