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We had 3 guys on internship placement. Working hours for them were more strict than for others. One day on Friday everyone left the office before 5.30pm. At 5.2
by akerro 10y ago
We had 3 guys on internship placement. Working hours for them were more strict than for others. One day on Friday everyone left the office before 5.30pm. At 5.27pm we had a call from important international customer. Boss got really angry that no one answered the call, while interns should be there, two most disliked got written warning, everyone got an email with a lot of vulgar words from boss and he threatened to fire people.
I was wondering, what could interns even say if they have answered the phone... They didn't even know about the project we had with that customer.
Can I name and shame?
- orf 10y agoPlease do! Poor interns.
- icebraining 10y agoI was wondering, what could interns even say if they have answered the phone... Adulate the customer, make empty promises and lie about the whereabouts of the responsible people, implying they're busy working to fulfill their specific requests. And generally avoid passing the impression that people leave early (read: "are slackers", from the customer's perspective). Not that the reaction was appropriate, mind you. It's hardly reasonable to expect interns to know how to "service the account", as Carlin put it. I've been answering clients for a few years and I'm still quite junior at it.