3 ms·
So we have a data point from four years ago and you are still harboring a resentment so hard that you feel you need to air your grievances for a completely diff
by chx 10y ago
So we have a data point from four years ago and you are still harboring a resentment so hard that you feel you need to air your grievances for a completely different product. I get it. Hell hath no fury like a customer scorned.
- jdreaver 10y agoI have two coworkers that just had to get replacement keyboards for their System76 laptops. They have to replace them themselves as well.
- rlonstein 10y ago> They have to replace them themselves as well. It happens. I've done field replacements on Dell laptops for DOA components for non-technical friends, most recently a dvd drive and previously a keyboard. Dell shipped the components and I swapped them out for exchange. Dell quoted moderately long (over a week) round trip if it went to a service center but my friends wouldn't have attempted it themselves.
- throwaway91111 10y agoWell, to be fair, it's not just one data point, that's failed customer service for an entire product—most likely thousands of data points.
- Volt 10y agoYou're damn right. Let this be a lesson to treat your customers well.
- sitepodmatt 10y agoCould be ten years ago, doesn't matter, if they cant support consumer laptops what makes you think a 5/6 figure server they'll do warranty any better.