> What about the personnel costs? I have no idea where people came from when they moved to AWS/etc but I always have (and still do) picked up the phone and got

> What about the personnel costs? I have no idea where people came from when they moved to AWS/etc but I always have (and still do) picked up the phone and got someone on the line who usually fixes whatever the issue is with me on the phone. As far as demand spikes - even smaller hosting companies will have hardware they can spin up pretty quick.