> "I did." To me that is just another example of 'caring theater'. Whereby carefully crafted PR responses [1] appear to take responsibility in a 'buck stops he

> "I did." To me that is just another example of 'caring theater'. Whereby carefully crafted PR responses [1] appear to take responsibility in a 'buck stops here' kind of way. The truth is it is unreasonable in many cases for the top person to be able to prevent any and all errors. If you try and make everything perfect with no mistakes you would never make any money (and of course it's not even possible). [1] ie 'our customers safety and security is of the utmost importance to us'.