It's curious they needed to "remove capacity" to cure a slow billing problem. Is that code for a "did you try to reboot the system?" kind of troubleshooting?

It's curious they needed to "remove capacity" to cure a slow billing problem. Is that code for a "did you try to reboot the system?" kind of troubleshooting? It sounds to me like the authorized engineer sent a command to reboot/reimage a large swath of the S3 infrastructure.