> However, it is revealed there is now no one left at the company with deep expertise in the system (the person who worked on it for 20 years was let go during

> However, it is revealed there is now no one left at the company with deep expertise in the system (the person who worked on it for 20 years was let go during the offshoring) to interface with offshore IT experts. And of course nothing was documented. I've lived this a couple of times. If given time, the newbs can usually figure it all out, on the companies time (and $$$), and at the expense of forward momentum in the market and customer good will. Oh that IE6 client? Yeah that REALLY has to change now. But these costs are hard/impossible to quantify, and who wants to pay these high priced developers anyway?