This is so very true based on my experiences with pharma. The only addition I'd make in year 1 is that most of the company is told that everything will be busin

This is so very true based on my experiences with pharma. The only addition I'd make in year 1 is that most of the company is told that everything will be business as usual. It's not "BAU" because the Offshore IT team brings new processes and there is often a cultural mismatch. The business teams then decide to be uncooperative and work as much as possible outside the bounds of IT for the next 4 years. This makes the environment even more poisonous for all involved.