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If you are overwhelmed by support requests, one way to fix it is to charge more. Another way is to solve the underlying problem. If only one in 100 customers s
by jakobegger 10y ago
If you are overwhelmed by support requests, one way to fix it is to charge more. Another way is to solve the underlying problem.
If only one in 100 customers sends a support request, you can spend an hour to answer it, and you still made a lot of money even if each user only pays $10.
- aaronbrethorst 10y ago> If you are overwhelmed by support requests, one way to fix it is to charge more. Another way is to solve the underlying problem. These are not mutually exclusive choices.