3 ms·
higher customers = less volatile risk of churn, but the volatility in churn rate for 100 customers is probably about the same as the churn rate for 1000 custome
by greenleafjacob 10y ago
higher customers = less volatile risk of churn, but the volatility in churn rate for 100 customers is probably about the same as the churn rate for 1000 customers, but 10x the support burden.
- k__ 10y agoHm, then how is it that companies like Google have millions of users and virtually no support?