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> The least a CEO could have said is to thank the driver for his feedback and promise to look into it. saying "thank you, I'll look into it" is politics. I thi
by cyphunk 10y ago
> The least a CEO could have said is to thank the driver for his feedback and promise to look into it.
saying "thank you, I'll look into it" is politics. I think many appreciate honesty more. In this case that honesty costs.
- btian 10y agoIt's not politics if he actually looks into it. There is no shame going back to find out more when you don't have all the facts at the moment.
- apetresc 10y agoWhat is there to "actually look into"? The driver added exactly 0 new information to Travis' view on the business. His entire job is basically a constant process of "looking into" this question. Acting as if the driver's complaint was some revelation that exposes some previously-unconsidered drawback of Uber's strategy would have been pure political ass-kissing of the type that HN usually detests.
- sanderjd 10y agoDirect feedback is a data point. "Thanks for your feedback, I'll think on that" would be better than "I'll look into it". As you say, there's nothing to look into, but considering the impact policies have on staff is useful.
- deleted 10y ago[deleted]
- spenczar5 10y agoCEOs of multinational companies with tens of thousands of employees (or contractors - whatever) are politicians, I think.