True, and he might have also responded with a safe on-brand reply that would have been criticized as "corporate disingenuous". Give me the genuine emotional r

True, and he might have also responded with a safe on-brand reply that would have been criticized as "corporate disingenuous". Give me the genuine emotional reply any day, that's where you find truth, strengths, weaknesses out in the open. Whether the business model is unfair on drivers is a separate issue to the conduct of this encounter. At the end of the day, the driver went too far saying "I'm bankrupt because of you", I have no sympathy for people who exaggerate to score points.