4 ms·

My experience of support with Google Apps for Business makes me very wary of using anything Google for critical business infra. Google products are nice, but as

by vacri 10y ago

My experience of support with Google Apps for Business makes me very wary of using anything Google for critical business infra. Google products are nice, but as soon as you hit a problem or edge case, you're on your own in my experience.

dbg31415 10y ago
Spot on. And good luck getting accurate documentation.
dbg31415 10y ago
Spot on. And good luck getting accurate documentation.
spuiszis 10y ago
Wish I could +1 this more. Any time I get some error, I spend hours sifting through old documentation and forum posts.
- DerpyNirvash 10y ago
  Why not just open a support ticket?
  - vacri 10y ago
    In my GApps support experience, it's slow and inexperienced.
  - foxylad 10y ago
    Exactly. Because they've usually only experienced support for Google's free services, people assume all Google support is minimal - but it isn't. We pay $150 a month for silver support, and in the extremely rare (several years apart) case we need help, we get it.
    - vacri 10y ago
      Google Apps for Business is not free.
      - foxylad 10y ago
        True, it costs $5 a month - nearly free. It comes down to the eternal truth that there is no such thing as a free lunch, and expecting a $100/hour support person to be at your beck and call for $5 a month isn't realistic.
keithnoizu 10y ago
This. I used to work on the Azure Portal Team. As much negative things as I can say about Microsoft, they take making things just work for developers seriously, despite high prices and misc. service issues. The since nixed compute container project I initially worked on really exemplified this. I tend to use Colo or AWS when possible but I have a client that insisted on Google GCE and Endpoints. I've spent so much time time digging through source code and working around broken dev tooling, and dealing with incorrect or out of date documentation thanks to that requirement. In my personal opinion Google has a way to go in mature tooling. Silent failures, or worse failures that don't result in build failures are not acceptable. Requiring paid support contracts to resolve an issue in google infra is not acceptable. Incredibly poor support for local dev environments is not acceptable. After dealing with this stuff, I find it unlikely that I will ever rely on their systems in the future. AWS/Colo or, with reservations, Azure all the way.

by vacri 10y ago

dbg31415 10y ago

Spot on. And good luck getting accurate documentation.

dbg31415 10y ago

Spot on. And good luck getting accurate documentation.

spuiszis 10y ago

Wish I could +1 this more. Any time I get some error, I spend hours sifting through old documentation and forum posts.

DerpyNirvash 10y ago
Why not just open a support ticket?
- vacri 10y ago
  In my GApps support experience, it's slow and inexperienced.
- foxylad 10y ago
  Exactly. Because they've usually only experienced support for Google's free services, people assume all Google support is minimal - but it isn't. We pay $150 a month for silver support, and in the extremely rare (several years apart) case we need help, we get it.
  - vacri 10y ago
    Google Apps for Business is not free.
    - foxylad 10y ago
      True, it costs $5 a month - nearly free. It comes down to the eternal truth that there is no such thing as a free lunch, and expecting a $100/hour support person to be at your beck and call for $5 a month isn't realistic.

keithnoizu 10y ago

This. I used to work on the Azure Portal Team. As much negative things as I can say about Microsoft, they take making things just work for developers seriously, despite high prices and misc. service issues. The since nixed compute container project I initially worked on really exemplified this. I tend to use Colo or AWS when possible but I have a client that insisted on Google GCE and Endpoints. I've spent so much time time digging through source code and working around broken dev tooling, and dealing with incorrect or out of date documentation thanks to that requirement. In my personal opinion Google has a way to go in mature tooling. Silent failures, or worse failures that don't result in build failures are not acceptable. Requiring paid support contracts to resolve an issue in google infra is not acceptable. Incredibly poor support for local dev environments is not acceptable. After dealing with this stuff, I find it unlikely that I will ever rely on their systems in the future. AWS/Colo or, with reservations, Azure all the way.