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I work in GCP support. I'm really curious: what do you feel changed that led to such improved support? I'd like to make sure we keep doing it.
by advisedwang 10y ago
I work in GCP support. I'm really curious: what do you feel changed that led to such improved support? I'd like to make sure we keep doing it.
- anotherturn 10y agoChiming in as I noticed the change too. For a long time it was almost impossible to speak with a human - every query was directed to the extensive but often useless support pages. If a human did respond it often seemed like they weren't savvy enough to handle a microwave let alone solve infra issues. Then, about a year or two ago - humans actually started responding to and fixing problems. A welcome change!
- advisedwang 10y agoDo you have one of the paid support packages, or is this your experience of our google groups/stack overflow etc?