Right person, wrong time, wrong approach. Kalanick was off the clock, clearly on his way home and in a social setting. The driver could have really capitalized

Right person, wrong time, wrong approach. Kalanick was off the clock, clearly on his way home and in a social setting. The driver could have really capitalized on the moment. He could have opened a productive and respectful conversation by saying he was a very early driver and had some feedback - good and bad - asking to sit down at a more appropriate time. That had far more likelihood of achieving any progress. But maybe he didn't want progress. Maybe he just wanted the satisfaction of venting to the CEO.