The manager is not the bad guy. They are doing everything they should do in the scenario I presented. Checking into an outage affecting a critical system. Criti

The manager is not the bad guy. They are doing everything they should do in the scenario I presented. Checking into an outage affecting a critical system. Criticizing the sysadmin's findings based on the evidence that Amazon's status page disagrees. I don't expect a non-technical party to believe me over Amazon. The bad guys are the providers who report false positives to preserve metrics.