Blake Gentry gave a full accounting of Heroku's response process here - http://www.heavybit.com/library/video/every-minute-counts-coordinating-herokus-incident-

Blake Gentry gave a full accounting of Heroku's response process here - http://www.heavybit.com/library/video/every-minute-counts-coordinating-herokus-incident-response/ http://www.heavybit.com/library/video/every-minute-counts-co... Amazon should take notes.