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But the fraud algo's + the support are absolute crap. I am known to Google + Paypal, I am logged on as a user, I have credit cards and bank accounts attached, I
by tluyben2 10y ago
But the fraud algo's + the support are absolute crap. I am known to Google + Paypal, I am logged on as a user, I have credit cards and bank accounts attached, I am with both about since they came online. I made money for both; I am not talking as a consumer, i'm talking as a business owner. Which is not the 6b people on earth; it's far less.
The problem is that companies actually, legally steal money like that; I did not fraud anyone ever and yet I have to provide proof (which I already did 100 times; they have my passport copy, bank statements, where I live, know me for 15+ years etc (and have data on me for that time)) and then still smug (...) canned responses that 'this is the way it is'. But I have no recourse besides legal action which is usually not worth it. So I just have to suck it up. It's theft; I did not do anything. That is my gripe; outside internet, it would not stand. But luckily I left that all behind many years ago; this just brought it back in my head :) Sorry for ranting.
I'm all for automation, but not for bad automation. Google is still party to that in many ways; I am logged into Google / Gmail / Plus / Drive / Photos and do a search; I get a captcha request because I 'might be a bot', then I fill it correctly and it says my computer might be sending automated queries. IT IS NOT and it's just a disgrace to the company, when I am logged on as a very long term paying loyal user, that they cannot simply see 'oh, that's Tycho, let's not annoy him with stuff that he never does/did/will (and he uses Linux, is a programmer, uses Noscript so his laptop is very much not compromised) do and oh yeah he is logged in via 2-factor auth so it's him'. Boggles the mind. Not sure how you can defend it.
- ticviking 10y agoIf it has happened repeatedly caused that kind of problem you might start looking around for a class action lawsuit. Absent any consiquences they'll keep doing what they do.
- tluyben2 10y agoAt the time (this is a long time ago) we looked into that; there were (maybe are, luckily we left ads behind) many conspiracy theories and angry blog posts from people who had their life wrecked by an algorithm without any way to defend themselves. Nothing came of it and we/I learned that you cannot count on Paypal or Google for primary income; we switched to affiliate sales and traditional online card payments and we never looked back.
- tehlike 10y agocharging for product is significantly more solid than ads. it's not everyone's game though, not everyone has a sellable product.