corporations need to process work that can manifest in a specific manner, and in non specific manners too. to use an example of a fictional manufacturing compa

corporations need to process work that can manifest in a specific manner, and in non specific manners too. to use an example of a fictional manufacturing company, i'd like to commission a piece of software that can do almost anything- from processing an order from any business, that can come in digital format, scanned, printed, or spoken over the phone, to generating an purchase orders and sales orders to our suppliers and distributors who may have an online interface or who may still use fax or phone and may communicate in english or not english. that is quite a difficult piece of software to build so most companies don't actually build that at all. instead they rely on hordes of people who are configurable in any imaginable way to solve problems that appear in unimaginable forms.