Wasn't this a chapter in Don't Make Me Think? Seems awfully familiar... EDIT: Yeah, Page 16 & 17. http://www.avis.it/userfiles/file/Dont_Make_Me_Think_A_Comm

Wasn't this a chapter in Don't Make Me Think? Seems awfully familiar... EDIT: Yeah, Page 16 & 17. http://www.avis.it/userfiles/file/Dont_Make_Me_Think_A_Common_Sense_Approach_to_Web_Usability_2nd_Ed_2005.pdf http://www.avis.it/userfiles/file/Dont_Make_Me_Think_A_Commo...