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"But the website will be online, serving customers" ..., frustrating them, leaking their data, and wasting their time.

• sametmax 10y ago
  Oh yes. We tend to wrongly assume the goal of most companies is to do correctly their job. It's not. Their goal is to make money. And a lot of businesses do so while providing terrible services or products. Plus people working for them have their own agendas : family, play, not get blamed, etc and won't do anything about it. It's not specific to software. How many of you have experienced : - a completely broken by design shower - those "easy to open" packages that are impossible to open - kitchen ware taking centuries to wash because obviously nobody designing them never bother to use them - laptop with horrible sound - shoes that destroy you feet after 2 hours of using them ? Doing your job well is the exception, not the rule.