I agree, it can be complicated. Thats why i like the auto-assign ticket system (and not putting absolutely new people on P0 duty until they have warm feet). It

I agree, it can be complicated. Thats why i like the auto-assign ticket system (and not putting absolutely new people on P0 duty until they have warm feet). It allows my team, at least, to experience breadth of issues and if one because of time, or because of efficiency it can be traded in relative real time. However, having it be policy to ask first then trade or have someone else own it means essentially as a team, we can own that issue with you as you learn. It helps a lot come crunch time. Mistakes will always happen though. If they are genuine and not from a lack of caring or trying with an earnest/logical thought process behind it, it doesn't matter in the grand scheme. I'd rather have my entire production server go down on an error like that than deal with a situation where the person was just being negligent to their duties and wasn't willing to be humble. In short, you'll be fine :)