It is a PR problem because all the other people who did not have problems do not come out and say they like it there. If people come out and say I think uber is

It is a PR problem because all the other people who did not have problems do not come out and say they like it there. If people come out and say I think uber is good to me they will look insensitive given the context of two women with bad experiences. PR will create a place where other people can speak out. Over all churn rate in the valley is pretty bad, uber cannot doing any worse than the other companies there.