I disagree, and I too have extensive experience over many decades with border agents. I have both a Permanent Resident "green" card and a Global Entry card, ye

I disagree, and I too have extensive experience over many decades with border agents. I have both a Permanent Resident "green" card and a Global Entry card, yet 4 times in the past 12 months (and many times prior) I was extracted for Secondary Processing at the border, held waiting for hours without being allowed to use my cell phone, missing my connecting flights yet ultimately admitted into the U.S.. Every time it costs the U.S. tax payer an unnecessary fortune (I have Global Entry! - which itself took many many hours and dozens of pieces of paper and extreme vetting). The last time I was allowed directly into the U.S. without Secondary Processing was in the 90's. I don't find his story at all unusual.