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How much feedback do they get from this practice though? If you were a 'bad' border protection agent, and you let everyone through, how do you learn? And equal
by joncrocks 10y ago
How much feedback do they get from this practice though?
If you were a 'bad' border protection agent, and you let everyone through, how do you learn? And equally if you select people for secondary interrogation that are allowed to enter, how does that feed back to you?
I guess I'm curious to know a bit more about how the organisation is structured, as there's equivalent in tech discussions, "Ten years experience vs. one years experience ten times." Without some structure to know when you're doing it wrong or right, you can be talking to people for 40 hours a week and not get much out of it.
- jpalomaki 10y agoOne way would be to use "known suspicious persons" as training material. Build the system used by the agent so that it does not immediately notify when the passport for such person is scanned, but instead let the border guard do the chatting and only indicate a bit later in the process this person should not be let through. A bit similar method is (or was) used to keep the X-ray machine operators at airport awake. Software superimposes images of prohibited items on the X-ray image [1] and operator is supposed to notice them. The other case (false positives) would be harder to tackle on the case or border agent. Maybe it would help if the same agent was actually involved in the detailed investigation and not just responsible of flagging suspicious people. [1] http://www.nature.com/news/2004/040116/full/news040112-15.html http://www.nature.com/news/2004/040116/full/news040112-15.ht...