I think you're right about it having been going for a while because I used to live in Canada and visited the USA regularly and I found that in both countries no

I think you're right about it having been going for a while because I used to live in Canada and visited the USA regularly and I found that in both countries not just border officials but the police behavior was incredibly rude and counter productive compared to what I was used to in London, in the UK. I could detect there was a certain glee some of these people get from treating other people badly which is actually quite alien in my experiences in the UK. I'd say it's actually a cultural difference because it's so prevalent over there compared to here. The part where he mentions three officials immediately shouted down a man in unison after he protested about their treatment of the woman with the child is a perfect example of the cruel and over the top behavior I was witness to. It's also quite cowardly to need three people to do that and pathetic. I should say I was not often the victim, but just watching other people being treated in this way made me feel sick and I think it's something that should be addressed by the citizens, you should say denounce this sort of treatment of anyone. Anyone who gets pleasure out of causing any sort of suffering of another person should be removed from their post, based on my experiences that would require a complete overhaul from top to bottom.