In case anyone else was curious about this scandal, I found the following contemporary article writing about it: http://www.nytimes.com/2013/05/13/business/med

In case anyone else was curious about this scandal, I found the following contemporary article writing about it: http://www.nytimes.com/2013/05/13/business/media/bloomberg-admits-terminal-snooping.html http://www.nytimes.com/2013/05/13/business/media/bloomberg-a... According to https://qz.com/83445/what-bloomberg-employees-can-see-when-they-snoop-on-customers/ https://qz.com/83445/what-bloomberg-employees-can-see-when-t... , all Bloomberg employees could see when a user last logged in (like "w" in Unix), transcripts of all chats between the user and customer service (these chats are triggered by pressing F1/HELP twice, as other comments have indicated), and how many times the user used specific functions over the last 30 days.