I've had an account there for a long time and bought lots of books, so it's not a new vs old account thing. I bought a book on Friday and still haven't got it.

I've had an account there for a long time and bought lots of books, so it's not a new vs old account thing. I bought a book on Friday and still haven't got it. Emailed them and just got the bog standard "apologize for the inconvenience" form letter.