4 ms·

O'Reilly $9.99 Sale - Has Anyone Been Able to Download Their Book Yet?

12 points by alanthonyc 16y ago

alanthonyc 16y ago
My account's 'Electronic Media' page still says that I don't have any books available.
- aaronbrethorst 16y ago
  same for me. I emailed ORA friday night and (not surprisingly) haven't heard anything back yet.
- calvinf 16y ago
  Same. I've tried their normal site and mobile site. I was excited about the sale and the chance to purchase an ebook in a format that would work on my Android phone, but this experience has dampered my excitement. As a technology publisher, O'Reilly should be ashamed of themselves.
- bjclark 16y ago
  Send a tweet to @oreillymedia and you'll get faster action than actually trying to use the accounts =at= oreilly.com email they are giving out. The have all hands on deck trying to deal with this but their systems have been completely over whelmed.
toisanji 16y ago
I am unable to download any of the books I bought. Makes me not want to buy ebook from them again.
sage_joch 16y ago
Nope, glad to hear I'm not the only one. I registered for a new account as part of the purchase; I wonder if there was a bug in that code path?
- michaelfairley 16y ago
  I registered for a new account as well, and I've had access to my books since Saturday.
jonbishop 16y ago
Same here; sent them an email and this is the response I got back: Greetings, Thank you for contacting O'Reilly Media Customer Service. Today we had a very heavy volume of orders due to our "ebook deal of the day" promotion. This is affecting the delivery and accessing of electronic media. We have verified that your ebooks are in your account. Please be patient and keep checking your account. We apologize for the inconvenience and appreciate your patience. Best Regards, O'Reilly Media Customer Service
oski 16y ago
I emailed customer support and got this email back: <quote> Thank you for contacting O'Reilly Media Customer Service. Today we had a very heavy volume of orders due to our "ebook deal of the day" promotion. This is affecting the delivery and accessing of electronic media. We have verified that your ebooks are in your account. Please be patient and keep checking your account. We apologize for the inconvenience and appreciate your patience. </quote> I still haven't been able to download my ebooks yet though.
waterlesscloud 16y ago
I bought 3, only 1 (Beautiful Code) was available immediately. Still the only one.
- oweni 16y ago
  I bought 4, half are available (Beautiful Code and iPhone App Dev: Missing Manual) while two are not (JavaScript: Definitive Guide and Hackers). I wonder if it is related to the books themselves (perhaps each are on specific servers) or if it is only a coincidence that our available books match up.
  - oweni 16y ago
    After sending an email on Sunday evening it was fixed for me within 24 hrs.
eoinh 16y ago
Still waiting for a book I bought on Friday.
nickcharlton 16y ago
I was able to download the book I bought (The Book of Xen), after about 10 minutes. It's the second ebook I've gotten, first one "Learning iPhone Programming" came available instantly.
aohtsab 16y ago
ordered on friday, just downloaded it about an hour ago.
st3fan 16y ago
Nope. Ordered on friday. Still not available.
hexis 16y ago
The last time they had a sale like this I had to call them twice before I could download my ebooks. They don't seem very well prepared for the volume they get for sales.
michaelfairley 16y ago
Ordered on Friday. Downloaded Saturday.
TrevorBramble 16y ago
No problems here. Ordered ~23:30 Pacific and immediately had access to my purchases. Not sure if this may have something to do with it, but I'd ordered a few ebooks from them before. Maybe the backlog has to do with setting up new accounts?
semanticist 16y ago
I had nothing, and no reply to my email, until I mentioned it on Twitter with @oreillymedia in the tweet - within minutes my ebook was available. Which makes me think that they're having to fix this by hand.
runevault 16y ago
Another person who hasn't yet, but if you follow @oreillymedia you'll see them actively working on it, although it seems like those people are currently cherry picking, which makes me wonder if someone else is doing the rest come monday or what. If I don't have them available by end of tomorrow I know I'll be throwing them another email.
racheljames 16y ago
Hey everyone, sorry for the problems with your orders and the delay in responding. We're working through the list of people who are missing ebooks and fixing them. Our servers were really overloaded on Friday, so some ebooks didn't get added to accounts. We're working on an automated solution to fix this and in the meantime are adding missing ebooks manually. If you're still missing ebooks, email accounts@oreilly.com, and we will add them for you. You can also try DMing @oreillymedia with your order# and your oreilly.com username.
captaincrowbar 16y ago
I've had an account there for a long time and bought lots of books, so it's not a new vs old account thing. I bought a book on Friday and still haven't got it. Emailed them and just got the bog standard "apologize for the inconvenience" form letter.
zackola 16y ago
Mine worked about 5 minutes after I purchased it.
lleger 16y ago
Mine still aren't available. I just tweeted them, so hopefully it'll be available soon.

12 points by alanthonyc 16y ago

alanthonyc 16y ago

My account's 'Electronic Media' page still says that I don't have any books available.

aaronbrethorst 16y ago
same for me. I emailed ORA friday night and (not surprisingly) haven't heard anything back yet.
calvinf 16y ago
Same. I've tried their normal site and mobile site. I was excited about the sale and the chance to purchase an ebook in a format that would work on my Android phone, but this experience has dampered my excitement. As a technology publisher, O'Reilly should be ashamed of themselves.
bjclark 16y ago
Send a tweet to @oreillymedia and you'll get faster action than actually trying to use the accounts =at= oreilly.com email they are giving out. The have all hands on deck trying to deal with this but their systems have been completely over whelmed.

toisanji 16y ago

I am unable to download any of the books I bought. Makes me not want to buy ebook from them again.

sage_joch 16y ago

Nope, glad to hear I'm not the only one. I registered for a new account as part of the purchase; I wonder if there was a bug in that code path?

michaelfairley 16y ago
I registered for a new account as well, and I've had access to my books since Saturday.

jonbishop 16y ago

Same here; sent them an email and this is the response I got back: Greetings, Thank you for contacting O'Reilly Media Customer Service. Today we had a very heavy volume of orders due to our "ebook deal of the day" promotion. This is affecting the delivery and accessing of electronic media. We have verified that your ebooks are in your account. Please be patient and keep checking your account. We apologize for the inconvenience and appreciate your patience. Best Regards, O'Reilly Media Customer Service

oski 16y ago

I emailed customer support and got this email back: <quote> Thank you for contacting O'Reilly Media Customer Service. Today we had a very heavy volume of orders due to our "ebook deal of the day" promotion. This is affecting the delivery and accessing of electronic media. We have verified that your ebooks are in your account. Please be patient and keep checking your account. We apologize for the inconvenience and appreciate your patience. </quote> I still haven't been able to download my ebooks yet though.

waterlesscloud 16y ago

I bought 3, only 1 (Beautiful Code) was available immediately. Still the only one.

oweni 16y ago
I bought 4, half are available (Beautiful Code and iPhone App Dev: Missing Manual) while two are not (JavaScript: Definitive Guide and Hackers). I wonder if it is related to the books themselves (perhaps each are on specific servers) or if it is only a coincidence that our available books match up.
- oweni 16y ago
  After sending an email on Sunday evening it was fixed for me within 24 hrs.

eoinh 16y ago

Still waiting for a book I bought on Friday.

nickcharlton 16y ago

I was able to download the book I bought (The Book of Xen), after about 10 minutes. It's the second ebook I've gotten, first one "Learning iPhone Programming" came available instantly.

aohtsab 16y ago

ordered on friday, just downloaded it about an hour ago.

st3fan 16y ago

Nope. Ordered on friday. Still not available.

hexis 16y ago

The last time they had a sale like this I had to call them twice before I could download my ebooks. They don't seem very well prepared for the volume they get for sales.

michaelfairley 16y ago

Ordered on Friday. Downloaded Saturday.

TrevorBramble 16y ago

No problems here. Ordered ~23:30 Pacific and immediately had access to my purchases. Not sure if this may have something to do with it, but I'd ordered a few ebooks from them before. Maybe the backlog has to do with setting up new accounts?

semanticist 16y ago

I had nothing, and no reply to my email, until I mentioned it on Twitter with @oreillymedia in the tweet - within minutes my ebook was available. Which makes me think that they're having to fix this by hand.

runevault 16y ago

Another person who hasn't yet, but if you follow @oreillymedia you'll see them actively working on it, although it seems like those people are currently cherry picking, which makes me wonder if someone else is doing the rest come monday or what. If I don't have them available by end of tomorrow I know I'll be throwing them another email.

racheljames 16y ago

Hey everyone, sorry for the problems with your orders and the delay in responding. We're working through the list of people who are missing ebooks and fixing them. Our servers were really overloaded on Friday, so some ebooks didn't get added to accounts. We're working on an automated solution to fix this and in the meantime are adding missing ebooks manually. If you're still missing ebooks, email accounts@oreilly.com, and we will add them for you. You can also try DMing @oreillymedia with your order# and your oreilly.com username.

captaincrowbar 16y ago

I've had an account there for a long time and bought lots of books, so it's not a new vs old account thing. I bought a book on Friday and still haven't got it. Emailed them and just got the bog standard "apologize for the inconvenience" form letter.

zackola 16y ago

Mine worked about 5 minutes after I purchased it.

lleger 16y ago

Mine still aren't available. I just tweeted them, so hopefully it'll be available soon.