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I live in the South Bay, and every time I try to take Uber to SFO, the driver arrives, finds out the destination is SFO, apologizes, and cancels the ride. So ap

I live in the South Bay, and every time I try to take Uber to SFO, the driver arrives, finds out the destination is SFO, apologizes, and cancels the ride. So apparently the problem is not fully solved.

sowbug 10y ago
Isn't SFO a good fare? It's a long drive from the South Bay, and the driver is certain to find another passenger quickly after dropping you off. Maybe I don't understand what makes a good fare.
- mahyarm 10y ago
  They have somewhere to go to and by the time they drop you off at SFO, they wont be able to make their appointment. Or they don't want to be stuck in inefficient traffic. Also incentives are based on trip count, not trip length as far as I understand. It's a problem that needs to be fixed in big cities with these apps. But the reason why they reject in these cases has nothing really to do with the person, but the action/destination. Definitely an improvement.
  - wastedhours 10y ago
    Yeah, that really surprised me when I saw an ad for driver recruitment that the initial incentive is a trip count one. Sure they have some anti-abuse system in there, but seems like a weird one to lead with in big cities where you could rack up 20 short trips in quick succession.
santaclaus 10y ago
At least they apologize. I've noticed a recent trend with bay area Uber drivers calling immediately after accepting the ride, asking the destination, and trying to strong-arm me into cancelling the ride if they don't feel like trip is worth it (the answer of course is hell no dude). I've been curious whether there has been a recent major change on their side of the app.
- ringwalt 10y ago
  I don't think it's gotten any better as far as cracking down on drivers. When I try to get picked up at NYC area airports, if the driver calls right away and asks where I'm going, I hang up, cancel and report them for violating the TOS, and request a refund (which I've always gotten).
- wiseleo 10y ago
  Drivers are able to do this because they can't be rated if the trip is canceled. Passengers should never cancel accepted trips. That's what I explain to my passengers when they complain about other drivers doing this. I never cancel my trips if the passenger is ready to go (some are too drunk or otherwise unable). Drivers who cherry pick can still be reported, but that's a manual process. The leading cause for driver deactivation is excessive cancel rate. For that reason, the passenger should insist that driver cancel the trip. I run into this when I call the passenger to confirm that they indeed wanted to order Plus service and that they are willing to wait 15-20 minutes for me to get there. They often think I am calling to cancel, but I never ask the destination since that's at least unethical and possibly illegal.

sowbug 10y ago

Isn't SFO a good fare? It's a long drive from the South Bay, and the driver is certain to find another passenger quickly after dropping you off. Maybe I don't understand what makes a good fare.

mahyarm 10y ago
They have somewhere to go to and by the time they drop you off at SFO, they wont be able to make their appointment. Or they don't want to be stuck in inefficient traffic. Also incentives are based on trip count, not trip length as far as I understand. It's a problem that needs to be fixed in big cities with these apps. But the reason why they reject in these cases has nothing really to do with the person, but the action/destination. Definitely an improvement.
- wastedhours 10y ago
  Yeah, that really surprised me when I saw an ad for driver recruitment that the initial incentive is a trip count one. Sure they have some anti-abuse system in there, but seems like a weird one to lead with in big cities where you could rack up 20 short trips in quick succession.

santaclaus 10y ago

At least they apologize. I've noticed a recent trend with bay area Uber drivers calling immediately after accepting the ride, asking the destination, and trying to strong-arm me into cancelling the ride if they don't feel like trip is worth it (the answer of course is hell no dude). I've been curious whether there has been a recent major change on their side of the app.

ringwalt 10y ago
I don't think it's gotten any better as far as cracking down on drivers. When I try to get picked up at NYC area airports, if the driver calls right away and asks where I'm going, I hang up, cancel and report them for violating the TOS, and request a refund (which I've always gotten).
wiseleo 10y ago
Drivers are able to do this because they can't be rated if the trip is canceled. Passengers should never cancel accepted trips. That's what I explain to my passengers when they complain about other drivers doing this. I never cancel my trips if the passenger is ready to go (some are too drunk or otherwise unable). Drivers who cherry pick can still be reported, but that's a manual process. The leading cause for driver deactivation is excessive cancel rate. For that reason, the passenger should insist that driver cancel the trip. I run into this when I call the passenger to confirm that they indeed wanted to order Plus service and that they are willing to wait 15-20 minutes for me to get there. They often think I am calling to cancel, but I never ask the destination since that's at least unethical and possibly illegal.