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Your examples are prospects, not customers. You're right, some prospects should not be converted into customers. But existing customers should be treated with
by edw519 16y ago
Your examples are prospects, not customers.
You're right, some prospects should not be converted into customers. But existing customers should be treated with respect and not abandoned. Their "pushiness" is a symptom of a larger problem which needs to be identified and solved one way or the other.
Not quite sure where the "bullshit" came from.
- wheels 16y agoIn non-enterprise sales often there is no prospect before someone becomes a customer – i.e. they just sign up. In fact, I'd go so far as to say that's the case in most web startups. As such there's often an (ideally small) segment of paying customers that are outside of the market you can service well with your offering and if they become pushy (i.e. begin making requests / demands that pull you away from your target market) it would be better if they were not a customer than for the company to lose focus trying to make them happy.
- jacquesm 16y agoMy most pushy customers are my best customers, they really care about the product and want to improve it themselves, the 'outlet' I give them is they can mail me directly and I'll always take them serious. If something is not feasible I tell them why.