i use sendgrid, and like the product, but the customer support is pretty terrible. i accidentially sent myself about 20k devlog emails, and they suspended my a

i use sendgrid, and like the product, but the customer support is pretty terrible. i accidentially sent myself about 20k devlog emails, and they suspended my account. not just "i'm sorry you are over quota" but actually suspended, meaning I couldn't just upgrade my plan to fix things. worse still, i sent them a request to un-suspend my account at 5:20pm on a weekday, had their indian support ho-hum about it over the next 13 hours until I finally submitted a new ticket around 7am in the morning and their USA support picked it up, fixing my issue in about 30 min. (total downtime near 14 hours). i will keep using them because I doubt the disaster scenarios for other providers is going to be much better, but I'm also going to setup a second mail provider as a failover for the next time I have issues with them.