Labeling a service fee a service fee isn't a dark pattern. Nothing about "service fee" makes me thing it's going to the driver. Also, per the article, the serv

Labeling a service fee a service fee isn't a dark pattern. Nothing about "service fee" makes me thing it's going to the driver. Also, per the article, the service fee wasn't originally something that could be changed. It was a static 10%. Neither you nor I have enough information to know if 10% is enough to pay drivers a living wage. Maybe it should have been 15% or more but there is no way for me to know. I am, however, very confident that a service fee that goes into a common pool and is paid out across all workers is a better solution than customers tipping.