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>We were having some deliveribilty issues with Office365 just putting everything in the Junk Mail no matter what we were trying. I found a write up on the issue
by maxencecornet 10y ago
>We were having some deliveribilty issues with Office365 just putting everything in the Junk Mail no matter what we were trying. I found a write up on the issue from someone else who had the same issue and the solution (for them) was basically, pay Mailgun for a dedicated IP. It was going to be a tough pill to swallow because we send, MAYBE, 200 emails a month (they're basically for password resets and such, not mailing list blasts).
Their support basically refused to take my money and switched us to a different sending server that day and our emails were no longer hitting the junk folder within possibly less than two hours of first contact with their support.
I literally went through the same problem, and they did the same thing for me, they didn't accept money for a dedicated IP
It seems that spammers are using their free tier to send spam emails, and because of that, some of their non-dedicated IP range are listed as spam by Office365/google
- jrodom 10y agoThis is (and probably always will be) a work in progress for us. Our systems promote you into higher quality IP ranges as you send better e-mail. The downside is that this is a reactive process. We have some experiments that we're starting to run to help improve onboarding and IP assignment for legitimate users. In the meantime, support is always happy to review your account and expedite this process for you.