3 ms·

The real WTF is tipping in advance for the service when you make an order.

by krzrak 10y ago

bluetidepro 10y ago
Yeah, this is one thing I will never understand when apps do this. Especially ones that FORCE a min % of tip when you make the order (most GrubHub/Seamless restaurants). Just call it a fee if you're going to force me to do it before I can even evaluate the service and tip accordingly, let alone if there is a min tip %. It's incredibly frustrating, and ironically makes me tip less than if I would if I could just tip after the fact. I don't want to risk an up-front tip, so I tend to stay on the lower end, but since the service of these places is usually pretty good, if I got to tip after, I would actually be tipping more. But they screw up just enough times that makes me not want to take that gamble. With Instacart specifically, this creates a confusing dilemma by giving me the option to tip before any service is done. Mainly because Instacart DOES allow me to modify the tip after the order is complete, which is good, but here is the dilemma... A) Do I not tip when placing the order (with intention of tipping when the order is complete and I can evaluate the service to give a fair tip), but also risk that the shopper knows I didn't tip when I placed the order thus thinks I won't tip at all making them not care as much and do a poor job because they think I'm cheap. B) Do I tip ahead of time when placing the order and risk that they think just because they already got the tip there isn't much I can do, so they could care less either way, and then I'm stuck paying a tip for service that wasn't up to par. Either way it's a lose-lose and a terrible experience. And I'm PRETTY sure the shopper doesn't seem the tip when they get the order so maybe that makes both A & B irrelevant, but it's not like the UX of the app tells me that so I'm stuck in this awkward dilemma during checkout making me hesitate my conversion. It's a terrible and very confusing flow/checkout/experience every time I use Instacart.

The real WTF is tipping in advance for the service when you make an order.

by krzrak 10y ago

The real WTF is tipping in advance for the service when you make an order.

Yeah, this is one thing I will never understand when apps do this. Especially ones that FORCE a min % of tip when you make the order (most GrubHub/Seamless restaurants). Just call it a fee if you're going to force me to do it before I can even evaluate the service and tip accordingly, let alone if there is a min tip %. It's incredibly frustrating, and ironically makes me tip less than if I would if I could just tip after the fact. I don't want to risk an up-front tip, so I tend to stay on the lower end, but since the service of these places is usually pretty good, if I got to tip after, I would actually be tipping more. But they screw up just enough times that makes me not want to take that gamble. With Instacart specifically, this creates a confusing dilemma by giving me the option to tip before any service is done. Mainly because Instacart DOES allow me to modify the tip after the order is complete, which is good, but here is the dilemma... A) Do I not tip when placing the order (with intention of tipping when the order is complete and I can evaluate the service to give a fair tip), but also risk that the shopper knows I didn't tip when I placed the order thus thinks I won't tip at all making them not care as much and do a poor job because they think I'm cheap. B) Do I tip ahead of time when placing the order and risk that they think just because they already got the tip there isn't much I can do, so they could care less either way, and then I'm stuck paying a tip for service that wasn't up to par. Either way it's a lose-lose and a terrible experience. And I'm PRETTY sure the shopper doesn't seem the tip when they get the order so maybe that makes both A & B irrelevant, but it's not like the UX of the app tells me that so I'm stuck in this awkward dilemma during checkout making me hesitate my conversion. It's a terrible and very confusing flow/checkout/experience every time I use Instacart.