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A lot of SaaS businesses offer priority support for paying customers. As a SaaS founder — I've always felt it's a bit of an odd value proposition — "pay me mor

A lot of SaaS businesses offer priority support for paying customers. As a SaaS founder — I've always felt it's a bit of an odd value proposition — "pay me more, and I'll fix my flawed, buggy software".

Mathnerd314 10y ago
It works better with the Red Hat model: "Here's some flawed buggy software I wrote. Pay me and I'll make it work for your use case." There's a small incentive to write deliberately obscured code, but I think it gets outweighed by maintainability concerns.
- DiabloD3 10y ago
  Seems to be better known as the Sun/Oracle model.
- hinkley 10y ago
  And the Apache Model: Write awful, placeholder documentation, then get an O'Reilly book deal to finally explain yourself and your code.
visakanv 10y ago
> I've always felt it's a bit of an odd value proposition — "pay me more, and I'll fix my flawed, buggy software". Hmm. I think it makes sense if you begin with the assumption that all software is flawed and buggy by default.
manigandham 10y ago
Support doesnt mean broken software. Many times it's about how to use it correctly to solve a problem, and paying more for response times, customization and general level of work involved makes perfect sense.