Even with "only" 5-10 support emails a day, though, you have to be very organised. I'm guessing you probably just are, and that's why you think that's no big de

Even with "only" 5-10 support emails a day, though, you have to be very organised. I'm guessing you probably just are, and that's why you think that's no big deal. If you're used to carving out a slice of your day to respond quickly to a batch of such emails, then it's fine. But if you're in a frame of mind where you're primarily worried about something else you really feel you need to get done, it can seem very hard to set that aside and reply to even a single email in any meaningful way. (But yes, I've also had the experience that charging money does not suddenly make your users any more demanding.)