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I recently stopped using Instacart, there wasn't a single reason, but the sum of: 1. I'm paying 15-20% more for groceries just on line-item price. The prices
by mattbillenstein 10y ago
I recently stopped using Instacart, there wasn't a single reason, but the sum of:
1. I'm paying 15-20% more for groceries just on line-item price. The prices Instacart shows vs what you see in store are sometimes a bit less, but more often not, 20% or more more.
2. Inconsistency between what's in Instacart's catalog and what's in the store. Making special requests isn't easy and they usually just go unfulfilled as it's up to the discretion of the shopper if they want to spend the extra time to find something special.
3. Safeway.com's online store got a little bit better -- and next day delivery is usually okay with me.
4. This service fee issue to top it off -- I just don't feel like paying 20% more for stuff, 10% for delivery, 10% for a service fee, then I'm compelled to add a tip? Poor UX IMHO if the solution is to manually change the service fee to 0% and tip 10%.
5. I had an incident last year that was sorta hilarious -- I had a shopper tell me Safeway was out of ice cream. Like, completely out of ice cream -- I went to their online store at the location the shopper was supposed to be and they list 400 different ice cream products. There is no way they were out of ice cream unless they had lost power for a day or something. It was just completely nonsensical and made me think they were maybe trying to fulfill my order out of their own warehouse because they had 90% of the stuff there -- and 90% in crunch time is maybe okay? That was maybe the first nail in the coffin.
- deleted 10y ago[deleted]
- freyr 10y ago> I'm paying 15-20% more for groceries just on line-item price. In San Francisco at least, almost every store is listed as "Prices are same as in-store." Target and Whole Foods have "Everyday store prices," which means Instacart doesn't match sale prices. Costco and Cash&Carry are the only stores where Instacart prices are not matched. I'd expect they'd get called out right away if they weren't honoring this. But if you agree to a service fee and tip, you'll still end up paying 10%-20% more.
- mattbillenstein 10y agoYeah, they say that, but I challenge you to do the experiment I did -- put some stuff in your cart you use every week on instacart and safeway.com and compare the total.
- freyr 10y agoI'll try it. I expect that would be an actionable case of false advertising.