> Someone with less understanding of how a product actually works is often better equipped to communicate what it does than someone stuck in the weeds. This is

> Someone with less understanding of how a product actually works is often better equipped to communicate what it does than someone stuck in the weeds. This is so true! Yet, it took me a lot of time to understand this. Maybe because this is not always easy to see that the shift perceived, between what I said about my product and how my interlocutor reworded it, is in fact a move from details to the product's essence.