AFAICT, you buy from their site so they are probably getting some kind of commission. But they only have 20 products in total that you can buy from their site.

AFAICT, you buy from their site so they are probably getting some kind of commission. But they only have 20 products in total that you can buy from their site. Plus they have someone spend up to an hour training you on the product. Their Experts page says all of them are full-time and not contractors and it looks like they have about 50 people listed there - https://www.enjoy.com/pages/meet-the-experts https://www.enjoy.com/pages/meet-the-experts I went through the first part of their checkout process and they suggest accessories to purchase with the item so maybe it's an upsell thing? Maybe the in-person "expert" is really just an incentivized sales person that you've invited into your home that will try to push other accessories that you "need" for the product you've purchased. I imagine the kind of people that would need this service would be people that are not technically adept and could probably be easily manipulated into purchasing things that they don't really need.