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> Star ratings allow Uber to compensate top performers without creating an inconvenient friction point for users. Uber drivers with a high rating get paid more

• grandalf 10y ago
  If they don't it's a big mistake by Uber. But at least the infrastructure is in place for collecting detailed ratings and feedback.
  • chipperyman573 10y ago
    They don't get paid more but they'll be chosen first when a user requests a ride (I think they also drop low-star drivers)
  • pshposh 10y ago
    Does Uber make efforts to increase star ratings for drivers or is it all up to the driver? I was a quality manager for a call center and bad ratings can happen to even the best people. We always worked with them to improve for the future. We also did not rely exclusively on customer ratings and used internal QA. Does Uber have internal QA for drivers?
  • jrs235 10y ago
    My under standing was if your star rating is too low then you lose your job as an Uber driver. They use it as a stick not a carrot.
• linkregister 10y ago
  No. They stay on the platform. Just as software developer consultants who don't yell at clients stay at their agency. Almost every other country tips restaurant servers <1%. Tips aren't required for adequate compensation. This should be covered by a competitive base wage.