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The positive spin would be that it reduces friction involved in ordering and delivery payment. The original change didn't offer the ability to change the servic
by wwalser 10y ago
The positive spin would be that it reduces friction involved in ordering and delivery payment. The original change didn't offer the ability to change the service fee. Under that model they offer one less decision point for their customers.
The negative spin is that they wanted to capture some percentage of the tip money.