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This sounds extremely scummy, and if the story really is as simple as this article tells it I don't understand how the CEO of this company can look at himself i

This sounds extremely scummy, and if the story really is as simple as this article tells it I don't understand how the CEO of this company can look at himself in the mirror. I think a great example of an app that lets me give positive feedback to service people is Uber. They let you get a ride ASAP with as little decision making as possible, and then you can rate it after you get where you're going and you have some down time. If they let me, I would probably leave a tip along with my good ratings. Everything else is invisible: I have no idea if there's a "service fee" included in the ride fare. They don't make me worry about it. They definitely don't make drivers have to hand out paper flyers in order to feed their family.

et-al 10y ago
> They definitely don't make drivers have to hand out paper flyers in order to feed their family. I don't know how Instacart works, but could it be that Lyft/Uber drivers have ratings they need to maintain, whereas Instacart delivery people don't? (Someone feel free to shine some light/correct me here.)
ontoillogical 10y ago
One of the reasons I prefer to use Lyft is that they let you tip drivers.
- mikeash 10y ago
  That's the primary reason I'm reluctant to give Lyft a try.
- deleted 10y ago
  [deleted]
- nedwin 10y ago
  Better yet, they encourage it.
- deleted 10y ago
  [deleted]
- twblalock 10y ago
  I tip my Uber drivers. I just give them cash. Uber doesn't know about it unless the drivers report the tips, and I doubt they do.
  - eeeeeeeeeeeee 10y ago
    Right, but why not offer tipping in the app? I think everyone knows that would reduce the friction for tipping. One of Uber's original selling points was convenience -- not having to carry cash around for taxis. Now they've solved their problem, but who cares about the driver, right? Lyft simply asks you after your trip to rate and tip, all optional.
emodendroket 10y ago
Uber has pulled numerous moves that have reduced driver compensation.
pshposh 10y ago
> They definitely don't make drivers have to hand out paper flyers in order to feed their family. Yea with Uber the drivers are just forced to grovel for your 5-star rating or face not getting future fares.

et-al 10y ago

> They definitely don't make drivers have to hand out paper flyers in order to feed their family. I don't know how Instacart works, but could it be that Lyft/Uber drivers have ratings they need to maintain, whereas Instacart delivery people don't? (Someone feel free to shine some light/correct me here.)

ontoillogical 10y ago

One of the reasons I prefer to use Lyft is that they let you tip drivers.

mikeash 10y ago
That's the primary reason I'm reluctant to give Lyft a try.
deleted 10y ago
[deleted]
nedwin 10y ago
Better yet, they encourage it.
deleted 10y ago
[deleted]
twblalock 10y ago
I tip my Uber drivers. I just give them cash. Uber doesn't know about it unless the drivers report the tips, and I doubt they do.
- eeeeeeeeeeeee 10y ago
  Right, but why not offer tipping in the app? I think everyone knows that would reduce the friction for tipping. One of Uber's original selling points was convenience -- not having to carry cash around for taxis. Now they've solved their problem, but who cares about the driver, right? Lyft simply asks you after your trip to rate and tip, all optional.

emodendroket 10y ago

Uber has pulled numerous moves that have reduced driver compensation.

pshposh 10y ago

> They definitely don't make drivers have to hand out paper flyers in order to feed their family. Yea with Uber the drivers are just forced to grovel for your 5-star rating or face not getting future fares.