3 ms·
What problem was Instacart trying to solve here? I use Amazon Prime Now and Google Express, but don't really factor in the tip when I think how much Prime costs
by lloydde 10y ago
What problem was Instacart trying to solve here? I use Amazon Prime Now and Google Express, but don't really factor in the tip when I think how much Prime costs me. I don't make that many orders though, so maybe people feel it as an additional cost over time.
- wwalser 10y agoThe positive spin would be that it reduces friction involved in ordering and delivery payment. The original change didn't offer the ability to change the service fee. Under that model they offer one less decision point for their customers. The negative spin is that they wanted to capture some percentage of the tip money.