Yeah, I totally agree with this actually. Amazon totally should have done everything you say. As it happens, I know that Google is really good at doing the thin

Yeah, I totally agree with this actually. Amazon totally should have done everything you say. As it happens, I know that Google is really good at doing the things you list. The fact that Amazon screwed up doesn't mean that the author of the blog post didn't also screw up though. He really should have figured out what he was getting into before getting on a plane. My take on the blog post is that everyone involved was incompetent.