I think this question comes up a lot and answers for this are usually a Google query away. However, Intercom does a lot of things. destroytoday even mentioned a

I think this question comes up a lot and answers for this are usually a Google query away. However, Intercom does a lot of things. destroytoday even mentioned above that one primary use is email marketing, so it's probably only fair to consider what the combined costs are. In most cases, you'd need to pay for both a helpdesk + an email marketing app. In that light, the grandparent's post might not be a fair comparison, since he/she might be only talking about customer support functionality. In that case, there are far cheaper alternatives. Even heavy weight companies like Zendesk will likely be cheaper by comparison, but you won't get the marketing part built in. On the other hand alternatives like Drift have been mentioned above which seem more like a fair direct one-for-one comparison with Intercom, and will usually come out cheaper. Disclaimer: I'm the founder of Reamaze, which competes in the helpdesk (not marketing) space.